It's a cultural shift, to focus on a social strategy. Most organizations are looking at the bottom line, the ROI, of why they engage in online strategy, ultimately, what's in it for them. What most organizations don't realize is that's exactly the same thing that their customers, constituents, stakeholders, and etc are asking. Broadcasting a message can be like a pebble in the ocean. Most people will barely see the ripple unless it has meaning to them. Umair Hague's post says it best;